Return & Refund Policy

Easy returns are accepted within 30 days for a refund if you're not happy with your purchase. The guidelines shown below can help you file a return request via your order page. Whatever you ask, we will try our best to comply. Contacting us via email ([email protected]) is the recommended method of initial communication.

Return & Exchange Conditions

• Returned items must be in their original packaging.
• Unauthorized returns of goods won't be allowed.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

General Return Process

• Select the products you would like to return or exchange by logging into your account or looking up a prior order.
• Items that need to be returned can be shipped back using the given return label and the original packing.
• We'll keep track of the things you're returning to us and notify you when they do.
• Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Exchanges

Orders cannot currently be swapped online. To receive a refund for the original product, you must return it and buy the replacement item separately.

Costs

• In the event that the return is the result of our errors (such as wrong products or product quality issues), you will receive a complete refund;
• Should the customer's issue (such as: not liking/wanting the item, ordering the incorrect product/size) be the reason for the return, the buyer is responsible for covering the shipping costs.

Refunds

We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.

In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.

Contact our customer support staff if you have any queries regarding our return policy or procedures. We'll be pleased to offer guidance and assistance to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADKYN GEAR HK LIMITED
Company Address:	701 Level 7 Silvercord Tower 230 Canton Road Tsim Sha Tsui Kowloon HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help